If you recall, I wrote to Regal Cinemas in regard to what I thought was a busted center loudspeaker in their otherwise splendid Auditorium 7. The response couldn't have turned out better. First I got an email of thanks from Teresa Welsh at Regal's corporate HQ, then I got an email of thanks from Pat Edwards, the manager of the theater! Pat wrote:
"Hello, My name is Pat Edwards and I am the general manager of the Metropolitan 14 Theatres. First of all, I want to apologize for the horrible sound problems that you experienced for Star Trek. We diagnosed the problem as a bad tweeter in the center speaker and replaced the part. I really want to thank you regarding your comment about the quality of the presentations in auditoriums #7 and #8. We are constantly focusing on great presentations so when this happened we too were devastated."
It goes to show, our comments and feedback can make a difference. Both ladies sent me two complimentary tickets, too, so now I have four. :) I don't think it can get any better than that. Great customer service, Regal!
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